Shipping Policy

MOMOKEE SHIPPING & DISPATCH OVERVIEW

The Boutique Fulfillment Approach

At Momokee, we operate as a lean, intentional startup focused on delivering curated household essentials with personal oversight. Unlike large-scale warehouses, we manage our logistics through a streamlined network to ensure every item is handled with care and reaches your home efficiently. By maintaining a boutique structure, we can offer unique designs without the traditional overhead of big-box retail.

1. SHIPPING RATES & THRESHOLDS

We believe in transparent pricing and keeping your delivery costs predictable.

  • Standard Boutique Shipping: A flat fee of $5.99 applies to all orders within our standard service area.
  • Complimentary Delivery: We are happy to provide Free Shipping on all orders totaling $49 or more.

2. ESTIMATED ARRIVAL TIMES

To provide the best value and reduce our environmental footprint, Momokee utilizes a direct-dispatch model from our specialized fulfillment hubs. Please refer to the estimates below:

Destination Estimated Delivery Window
United States 4 – 6 Business Days
Canada / UK / Australia 6 – 9 Business Days
International (Rest of World) 9 – 12 Business Days

> Note: These windows are estimates. While our team works tirelessly to meet these timelines, actual delivery dates may vary slightly due to local courier schedules or seasonal peaks.

3. THE 12-HOUR EDIT WINDOW

Because we prioritize speed, our dispatch process begins shortly after your purchase is finalized.

  • Amendments: If you need to correct a shipping address or cancel an order, please email service@momokee.com within 12 hours of placing your order.
  • Finalized Shipments: Once an order has been handed over to the courier, we are unable to intercept the package or make further modifications.

4. TRACKING & VISIBILITY

Once your package is thoughtfully prepared and dispatched, you will receive an automated notification containing your tracking details.

  • Data Syncing: Please allow approximately 24 hours for the carrier to update the tracking link once the initial label is generated.
  • In-Transit Status: It is normal for tracking to show no movement for a day or two while the package transitions between regional hubs.

5. ARRIVAL SECURITY (DAMAGES & LOSS)

Momokee stands behind the safe delivery of every order.

  • Damaged Goods: If your items arrive in less-than-perfect condition, please email a photo of the damage to service@momokee.com within 72 hours of arrival. We will facilitate a replacement immediately.
  • Lost Packages: If a carrier confirms a package has been lost in transit, our team will arrange for a replacement shipment at no extra cost to you.

6. INTERNATIONAL CUSTOMS & DUTIES

For our international community shopping outside the United States:

  • Orders are shipped on a DDU (Delivered Duty Unpaid) basis.
  • Any regional import taxes, customs duties, or local handling fees are the sole responsibility of the recipient.
  • Momokee is not responsible for delays caused by local customs clearance protocols.

DIRECT SUPPORT

As a dedicated, small-scale team, we handle every inquiry personally. We aim to respond to all emails within one business day.

Website: momokee.com

Support Email: service@momokee.com

Phone: (+1) 6265444354

Address: 150 N SANTA ANITA AVE #680, ARCADIA, CA 91006, USA